Legal access depends on local law
Our Legal notice explains the conditions that apply before account access, during wallet activity and when you ask us to change or remove account data. Access depends on local law, and you must provide accurate details during the account step so we can match your request
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to the correct record. DANA, OVO, GoPay and QRIS appear as local payment context, while bank transfer, virtual account, BCA, BRI, Mandiri and BNI may involve separate banking checks. A payment reference does not replace our account terms or any local requirement. If a rule changes
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your eligibility, we may pause the relevant account action until the position is clear. You can ask our support desk which policy section applies to login, wallet status, a receipt, or a data request. Keep your transaction reference and registered phone number ready, but do not
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send a password or one-time code through a support message.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.